Shipping & Delivery Policy
At ProjectorSingapore.com, we are committed to delivering your orders safely, securely, and on time. Please review the details of our shipping and delivery terms below.
1. Delivery Timeframe
Orders are processed immediately once payment confirmation is received. While we cannot guarantee an exact delivery date or time, estimated delivery timelines are as follows:
- Order Processing & Dispatch: Within 1 to 7 working days.
- Metro Areas: 1 to 6 working days after dispatch.
- Non-Metro / Rural Areas: 3 to 10 working days after dispatch.
- Overall Delivery: You should receive your order within 10 working days (excluding Saturdays, Sundays, and Malaysian Public Holidays).
Note: If your delivery exceeds this timeframe, please contact our support team immediately.
2. Shipping Rates & Zones
- Exceptions: Select remote zones and oversized/heavy items are exempt from free shipping. Shipping fees for these items will be calculated automatically based on package weight and dimensions at checkout.
3. Authorized Couriers
To guarantee prompt and secure transit, standard ground shipments are fulfilled through reputable logistics partners.
Carrier selection is determined automatically based on your destination and parcel size; individual carrier requests cannot be accommodated.
4. Shipping Address & Delivery Acceptance
- Accurate Information: Orders are shipped strictly to the address provided at checkout. Please double-check your shipping address, recipient name, and contact number.
- Address Errors: We are not liable for shipments sent to incorrect addresses provided by the buyer. Customers are responsible for any re-shipping fees incurred if an order is returned due to address errors.
- Signature on Delivery: To ensure safe transit of high-value electronic goods, only authorized receivers may sign for and collect the package.
5. Order Tracking
Once your order has been dispatched, you will receive an email confirmation containing your tracking details. You can also monitor your order status in real time directly from our Order Tracking page on our website.
6. Damaged or Tampered Shipments
Your purchase is fully insured during transit. To safeguard your order:
- Inspect Before Signing: DO NOT accept the parcel if the box appears opened, the security seal is broken, or the package shows visible transit damage.
- Immediate Notification: Reject the delivery and contact our customer service immediately.
- Post-Acceptance Liability: Once a delivery is accepted and signed for, ProjectorKingdom.com cannot accept liability for transit damage or missing external items.
7. Self-Pickup (In-Store Collection)
If you select the Store Pickup option during checkout, our team will prepare your order for collection. You will receive a notification as soon as the item is ready for pickup at our physical store during standard business hours.
8. Order Cancellation & Returns
- Orders cannot be canceled once payment is confirmed and processing has begun.
- If you no longer need the item, you may request a return once the product is delivered, subject to the conditions outlined in our Return & Refund Policy.
9. International Shipping
Currently, ProjectorKingdom.com operates and ships exclusively within Malaysia. We do not support international shipments at this time.
Important Checklist
- Full invoice payment must be confirmed before orders are processed or dispatched.
- Ensure all contact numbers and delivery addresses are accurate to prevent dispatch delays.
- Ensure an authorized representative is present at the delivery location to inspect and sign for the package.